Do I need to register to place an order?
No, you do not need to register before making the purchase.

 

Can I buy multiple products at once?
Yes, you can add in one click each product that interests you to the shopping cart. Once you have chosen everything you want, you will be able to review your order, add personal information and the shipping address and proceed to pay the purchase.

 

I just placed an order, when you're going to send it to me?
Once you have placed your order we will send it to you in a maximum of 3 business days. Please note that Saturday, Sunday and Spanish holiday calendar are excluded.

 

When will I receive my order?
Spain: 3 - 5 business days.
Europe: 7 - 10 business days.
North America: 10 - 25 business days.
Latin American and the Caribbean: 10 -25 business days.
Australia, New Zealand and Oceania: 15 - 25 business days.
Asia Pacific: 15 -25 business days.
Africa: 15 - 25 business days.

 

Can I cancel my order?
Not, sorry, but we don't accept cancellations.

 

I am not happy with my purchase, can I return it?
Yes, if you are not happy with the product you received or it arrives damaged contact us within 14 days of receiving the order and we will proceed to a change or a refund. We recommend that you read carefully our DELIVERY & RETURNS page (returns and exchanges section).

 

I am allergic to some metals, what materials are your jewelry made from?
Our golden jewelry products have been made in brass, an alloy of copper and zinc that does not contain nickel, which causes most allergies. In the case of silver jewelry these have been made in brass or copper plated with sterling silver.